{"id":7620,"date":"2025-11-24T13:02:18","date_gmt":"2025-11-24T13:02:18","guid":{"rendered":"https:\/\/ajskylar.com\/hervault\/uk\/?page_id=7620"},"modified":"2025-11-24T13:16:37","modified_gmt":"2025-11-24T13:16:37","slug":"product-return-policy","status":"publish","type":"page","link":"https:\/\/ajskylar.com\/hervault\/uk\/product-return-policy\/","title":{"rendered":"Product Return Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7620\" class=\"elementor elementor-7620\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-e6b22b5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e6b22b5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-d6cdd81\" data-id=\"d6cdd81\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-2e8f4a3\" data-id=\"2e8f4a3\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a28282b elementor-widget elementor-widget-text-editor\" data-id=\"a28282b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>At Her Vault, we are committed to delivering high-quality hair care products that meet your<\/p>\n<p>expectations. If you receive a faulty item, we are happy to offer a replacement under the terms outlined below.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d68ffab elementor-widget elementor-widget-text-editor\" data-id=\"d68ffab\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Eligible Products for Return:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e67de92 elementor-widget elementor-widget-text-editor\" data-id=\"e67de92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Leave-In Conditioner<\/li>\n<li>Scalp Oil<\/li>\n<li>Edge Control<\/li>\n<li>Hair Mist<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e7d49da elementor-widget elementor-widget-text-editor\" data-id=\"e7d49da\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>What Qualifies as a Faulty Product:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a0fb034 elementor-widget elementor-widget-text-editor\" data-id=\"a0fb034\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Formula discolouration<\/li>\n<li>Texture or scent inconsistencies indicating possible spoilage or defect.<\/li>\n<\/ul>\n<p>Please note: Packaging damage caused during the delivery process does not qualify as a fault and will not be eligible for a return.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-168ea8a elementor-widget elementor-widget-text-editor\" data-id=\"168ea8a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Return Conditions:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee3970b elementor-widget elementor-widget-text-editor\" data-id=\"ee3970b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li>Returns must be initiated within 7 days of receiving the faulty product.<\/li>\n<li>The faulty product must be returned in its original packaging to:<\/li>\n<\/ul>\n<p>The Braiding Vault<\/p>\n<p>51B Oyinbo Adjarho Street,<\/p>\n<p>Lekki Phase 1,<\/p>\n<p>Lagos, Nigeria<\/p>\n<ul>\n<li>Once the faulty item is received and assessed, a replacement product will be issued free of charge.<\/li>\n<\/ul>\n<ul>\n<li>Delivery fees are not covered under the return policy and remain the responsibility of the customer.<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75a3831 elementor-widget elementor-widget-text-editor\" data-id=\"75a3831\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>Delivery Conditions:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-446cb7b elementor-widget elementor-widget-text-editor\" data-id=\"446cb7b\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Ensure your delivery address and contact details are accurate.<\/p><p>Our delivery team will make two attempts to deliver your package. After you have make<\/p><p>payment.<\/p><p>Her Vaults is not responsible for delays caused by third-party logistics or incorrect<\/p><p>addresses provided by the customer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cdc80d elementor-widget elementor-widget-text-editor\" data-id=\"5cdc80d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b>How to Submit a Return Request:<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7a5f04c elementor-widget elementor-widget-text-editor\" data-id=\"7a5f04c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please send an email with the following details to <b>admin@ajskylar.com<\/b>:<\/p>\n<ul>\n<li>Full Name<\/li>\n<\/ul>\n<ul>\n<li>Order Number<\/li>\n<\/ul>\n<ul>\n<li>Product Name and Description of the Fault<\/li>\n<li>Photo or video evidence of the issue<\/li>\n<\/ul>\n<ul>\n<li>Date product was received<\/li>\n<\/ul>\n<p>We value your trust in our brand and appreciate your understanding and cooperation in ensuring we<\/p>\n<p>maintain the highest product standards. For any further assistance, feel free to reach out to our<\/p>\n<p>customer service team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-b86b1cf\" data-id=\"b86b1cf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>At Her Vault, we are committed to delivering high-quality hair care products that meet your expectations. If you receive a faulty item, we are happy to offer a replacement under the terms outlined below. Eligible Products for Return: Leave-In Conditioner Scalp Oil Edge Control Hair Mist What Qualifies as a Faulty Product: Formula discolouration Texture &hellip; <a href=\"https:\/\/ajskylar.com\/hervault\/uk\/product-return-policy\/\" class=\"more-link\">Continue reading <span class=\"screen-reader-text\">Product Return Policy<\/span><\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7620","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/ajskylar.com\/hervault\/uk\/wp-json\/wp\/v2\/pages\/7620","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ajskylar.com\/hervault\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ajskylar.com\/hervault\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ajskylar.com\/hervault\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ajskylar.com\/hervault\/uk\/wp-json\/wp\/v2\/comments?post=7620"}],"version-history":[{"count":4,"href":"https:\/\/ajskylar.com\/hervault\/uk\/wp-json\/wp\/v2\/pages\/7620\/revisions"}],"predecessor-version":[{"id":7625,"href":"https:\/\/ajskylar.com\/hervault\/uk\/wp-json\/wp\/v2\/pages\/7620\/revisions\/7625"}],"wp:attachment":[{"href":"https:\/\/ajskylar.com\/hervault\/uk\/wp-json\/wp\/v2\/media?parent=7620"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}