Returns Policy
At Sshhh Lingerie, we are committed to delivering high-quality hair care products that meet your expectations.
If you receive a faulty item, we are happy to offer a replacement under the terms outlined below.
Eligible Products for Return:
1. PayPal Express Checkout2. You can pay with your credit card if you don’t have a PayPal account.3. Israeli Tax Invoice would be attached and sent with the item.
What Qualifies as a Faulty Product:
A product may be considered faulty if it has:
- Torn fabric or holes upon delivery.
- Loose stitching or poor finishing from production.
- Noticeable discoloration or fabric defects not caused by customer use.
Damage caused by misuse, improper washing, wear and tear, or accidental damage by the customer does not qualify as a faulty product.
Return Conditions:
Returns must be initiated within 7 days of receiving the faulty product.
The faulty product must be returned in its original packaging to:
Sshhh Lingerie
Greenville Plaza, Admiralty Way Lekki Phase 1, Lagos
- Delivery fees are not covered under the return policy and remain the responsibility of the customer.
- Once the faulty item is received and assessed, a replacement product will be issued free of charge.
Delivery Conditions:
Ensure your delivery address and contact details are accurate.
Our delivery team will make two attempts to deliver your package. After you have make payment.
Sshhh Lingerie is not responsible for delays caused by third-party logistics or incorrect addresses provided by the customer.
How to Submit a Return Request:
Please send an email with the following details to admin@ajskylar.com:
- Full Name
- Order Number
- Product Name and Description of the Fault
- Photo or video evidence of the issue
- Date product was received
We value your trust in our brand and appreciate your understanding and cooperation in ensuring we maintain the highest product standards. For any further assistance, feel free to reach out to our customer service team.
Shipping returns:
To return your product, you should mail your product to: Greenville Plaza, Admiralty Way Lekki Phase 1, Lagos
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at infosshhh@ajskylar.com for questions related to refunds and returns.