- Mon-Sat: 10:00am - 6:00pm | Sun: 11:00am - 6:00pm
- 483 Finchley Road, London, NW3 6HS
Product Return Policy
At Her Vault, we are committed to delivering high-quality hair care products that meet your
expectations. If you receive a faulty item, we are happy to offer a replacement under the terms outlined below.
Eligible Products for Return:
- Leave-In Conditioner
- Scalp Oil
- Edge Control
- Hair Mist
What Qualifies as a Faulty Product:
- Formula discolouration
- Texture or scent inconsistencies indicating possible spoilage or defect.
Please note: Packaging damage caused during the delivery process does not qualify as a fault and will not be eligible for a return.
Return Conditions:
- Returns must be initiated within 7 days of receiving the faulty product.
- The faulty product must be returned in its original packaging to:
The Braiding Vault
51B Oyinbo Adjarho Street,
Lekki Phase 1,
Lagos, Nigeria
- Once the faulty item is received and assessed, a replacement product will be issued free of charge.
- Delivery fees are not covered under the return policy and remain the responsibility of the customer.
Delivery Conditions:
Ensure your delivery address and contact details are accurate.
Our delivery team will make two attempts to deliver your package. After you have make
payment.
Her Vaults is not responsible for delays caused by third-party logistics or incorrect
addresses provided by the customer.
How to Submit a Return Request:
Please send an email with the following details to admin@ajskylar.com:
- Full Name
- Order Number
- Product Name and Description of the Fault
- Photo or video evidence of the issue
- Date product was received
We value your trust in our brand and appreciate your understanding and cooperation in ensuring we
maintain the highest product standards. For any further assistance, feel free to reach out to our
customer service team.
